Sample Lover is a private and exclusive sales platform dedicated to selected fashion, beauty, and lifestyle brands. We offer limited-time campaigns with special prices, both online and through physical events in the cities where we operate.

Yes, all products are 100% original and purchased directly from the brands or their official distributors.

No, you can browse and shop freely without mandatory registration. However, creating an account allows you to receive early previews of new campaigns, save your details for faster purchases, and track the status of your orders.

Each campaign is available for a limited period and with dedicated quantities. When a sale ends or products run out, it is no longer possible to purchase them. We recommend subscribing to the newsletter to not miss new openings.

Yes, by subscribing to our newsletter, you will receive exclusive invitations and updates on upcoming online sales and physical events in advance.

Write to us at info@samplelover.it and we will respond as soon as possible.

We'd love to hear from you! You can find all information and contacts on the dedicated page for brands: samplelover.it/pages/lavora-con-noi.

For online purchases, we accept credit cards, PayPal, Apple Pay, and Klarna. All payments are handled securely and encrypted.

Klarna allows you to spread the payment for your order. By selecting Klarna at checkout, you can choose to pay later or in multiple installments, depending on the options available at the time of purchase. Specific conditions are shown directly by Klarna during payment.

You can enter your discount code or gift card code in the designated field during checkout, before completing the payment. Codes cannot be combined. Discount codes and gift cards are exclusively for online use, not for physical events.

Delivery costs are indicated on the Website before final order confirmation and payment, and depend on the chosen method. For example: InPost €3.99, GLS €4.99. Shipping is free for all orders over €150 shipped in Italy. Exceptions apply to some bulky, fragile products or those requiring a special delivery service, which do not qualify for free shipping regardless of the order amount: this detail is always specified in the product description.

Yes, we also ship abroad, with the exception of Switzerland and the United States. However, free shipping for orders over €150 is only valid for orders shipped within Italy.

Deliveries are made from Monday to Friday by courier. Generally, it takes about 3 working days for home delivery and up to 5 working days for delivery to an InPost point, starting from the order fulfillment.

Yes. Upon shipment, you will receive an email notification with the tracking code and courier details, so you can follow the status of your order. If you have an account, you can also check it in your personal area.

Currently, it is not possible to independently modify the products of an already placed order. For any modification, such as the delivery address or a cancellation, please write to customer service as soon as possible at info@samplelover.it and we will do our best to assist you before shipment.

It is not possible to change the size or product independently after purchase. Contact customer service at info@samplelover.it to verify available options.

Sizing and fit information depends on the individual brand: you usually find it on the product page of each item. If you need more information about a product, write to customer service at info@samplelover.it.

We're sorry! Please write to customer service at info@samplelover.it describing the problem and, if possible, attaching some photos: we will help you find the best solution.

Write to customer service at info@samplelover.it with your order number: we will check the shipping status with the courier and help you resolve it.

Yes. Write to customer service at info@samplelover.it with your billing details and we will provide it to you.

You can manage your return independently directly from our dedicated portal: go.ifreturns.com/it/samplelover. As a consumer, you have 14 days from receiving the product to initiate the request, without having to state a reason. Products must be returned unused and intact; return shipping costs are borne by the customer.

By law, the right of withdrawal does not apply to: personalized or custom-made goods; services; goods opened after delivery that cannot be returned for hygienic or health reasons (e.g., underwear, cosmetics); goods that by their nature are mixed with others and cannot be separated (e.g., components of a kit); alcoholic beverages. Returned products must be unused, undamaged, clean, and ideally in their original packaging or well protected for transport.

The refund will be issued within 14 days of receiving the returned product or proof of shipment, using the same payment method used for the purchase, unless otherwise agreed. The amount of the product will be refunded, while any extra costs chosen by the customer (e.g., a more expensive delivery than standard) will not be refunded. If payment was made using a gift card or credit, the refund will be issued to the same gift card.

To access our sales, online booking is highly recommended, choosing the day and time of entry: it guarantees priority access and avoids long waits. If you are not registered, you can still do so upon arrival, but entry will be subject to availability, and those who have booked in advance will always have priority.

Just click on the event link, choose the day and time, and complete the registration. You will immediately receive a confirmation email with a QR code, which you will need to show at the entrance to access the event.

Yes, you can do this independently from the confirmation email or directly from the booking website in your personal area.

First, check your spam folder. If you are registered but have not received an invitation, you can still access by providing the name and surname used during booking.

Yes, you can still enter, but priority is always given to those who access during their booked time slot.

Yes, you can bring a friend, but each person must register individually. We recommend completing the online booking for both of you to ensure secure and seamless access. If the companion cannot register online, they can do so on-site, with priority always given to those who have already booked.

Admission to our physical sales is always free.

No, our private sales are open to everyone.

Minor children can access with a parent's registration: individual registration is not required.

Yes, you can always bring your dog to all our events.

At our sales, you will find sample products, past collections, and items from selected brands. In some cases, you might even discover recent pieces at exclusive prices.

Yes, it is possible to try on clothes. Only at some events might you find limitations (e.g., on accessories): this information will always be indicated in the invitation.

No, you are free to purchase as many clothes and accessories as you wish.

No, returns or exchanges are not possible during our private sales: all items are purchased on an "as-is" basis. We therefore invite you to try on garments and carefully check details before purchase, to ensure a safe and informed shopping experience.

We only accept credit cards. Checks, gift cards, vouchers, or discount codes are not accepted. You can always find this information in the confirmation email or on the invitation.

Yes, a supervised cloakroom is always available at our sales. It is mandatory to deposit your bag, and you will receive a reference number. We recommend keeping only personal belongings such as your phone and wallet with you.

You can contact us at info@samplelover.it, attaching the receipt.

Write to us at info@samplelover.it or return to the showroom to check if your item has been found.

You can register and view all dates of our private sales directly on our website.